.transcript-container {
    height: 600px;
    overflow-y: auto;
    border: 1px solid #ddd;
    padding: 15px;
    background: #fafafa;
    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
}

.utterance {
    padding: 10px;
    margin: 8px 0;
    border-radius: 8px;
    animation: fadeIn 0.3s;
}

.utterance.caller {
    background: #f0f0f0;
    border-left: 4px solid #6c757d;
}

.utterance.ai {
    background: #e3f2fd;
    border-left: 4px solid #2196f3;
}

.timestamp {
    color: #666;
    font-size: 0.85em;
    margin-right: 8px;
}

.speaker {
    font-weight: 600;
    margin-right: 8px;
}

.text {
    color: #333;
}

.confidence {
    color: #999;
    font-size: 0.8em;
    margin-left: 8px;
}

@keyframes fadeIn {
    from { opacity: 0; transform: translateY(10px); }
    to { opacity: 1; transform: translateY(0); }
}